Kepner and tregoe decision making model

Outline

Two frameworks for decision making
K-T methodology
Decision making process by Lau (2011)
Useful tools to assist the analysis:
SWOTs analysis
The Benjamin Franklin method
Risk analysis framework
*

Kepner-Tregoe Methodology

It is also referred to as the Kepner-Tregoe Matrix, KT Method, and PSDM (Problem Solving and Decision Making).

Developed by social scientists Charles Kepner and Benjamin Tregoe.
This model provides four distinct phases for resolving problems:
Situation Appraisal

Problem analysis

Solution analysis

Potential problem analysis

This rational process helps:
Focus on getting it right at the start

Provides a common language

Repeatable and auditable

Builds commitment

Time and performance based

Data driven

Allows effective communication

allows execution and follow-up

*

The Kepner-Tregoe approach is based on the premise that the end goal of any decision is to make the "best possible" choice--not the "perfect" choice. In other words, the decision maker must accept some risk. This model thus helps evaluate and mitigate the risks of our decision. It is comprised of 4 rational process areas:

*

*

(SOURCE: Kepner, C. H., and Tregoe, B. B., (1981) The New Rational Manager, John Martin Publishing Ltd, London pp 12 - 27)

1. Kepner-Tregoe Situation Analysis

Timing (urgency)

Trend (growth)

Impact (consequences)

To clarify and prioritize situation, Plan issue resolution

2. Kepner-Tregoe Problem Analysis

Identity

Location

Timing

Magnitude

What

Is?

What

Is Not?

Distinction

Cause of

Distinction

Kepner-Tregoe Problem Analysis

What is?

What is not?

Distinction?

Possible

Cause?

K-T Decision Analysis

(Quantitative)

*

3. Kepner-Tregoe Decision Analysis

Thinking patterns for making choices:

We appreciate the fact that a choice must be made
We consider the specific factors that must be satisfied if the choice is to succeed
We decide what kind of action will best satisfy these factors