Bsbmgt502

performance

Document Name: BSBMGT502 Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

Document No: Version No: V 2.1 Last Modified Date: January 2016 © John Bailey 2010 Page Sequence: Page 2 of 158

BSBMGT502 - Manage people performance

Author: John Bailey

Copyright

Text copyright © 2009, 2010 by John N Bailey.

Illustration, layout and design copyright © 2009, 2010 by John N Bailey.

Under Australia’s Copyright Act 1968 (the Act), except for any fair dealing for

the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from John N Bailey. All inquiries should be directed in the first instance to the publisher at the address below.

Copying for Education Purposes

The Act allows a maximum of one chapter or 10% of this book, whichever is the greater, to be copied by an education institution for its educational purposes provided that that educational institution (or the body that administers it) has given a remuneration notice to JNB Publications.

Disclaimer

All reasonable efforts have been made to ensure the quality and accuracy of this publication. JNB Publications assumes no responsibility for any errors or omissions and no warranties are made with regard to this publication. Neither JNB Publications nor any authorized distributors shall be held responsible for any direct, incidental or consequential damages resulting from the use of this publication.

Published in Australia by:

JNB Publications

PO Box, 268,

Macarthur Square NSW 2560 Australia.

Document Name: BSBMGT502B Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

Document No: Version No: V 2.1 Last Modified Date: 4-Jan-13 © John Bailey 2010 Page Sequence: Page 3 of 158

BSBMGT502 - Manage people performance Contents

Description: .................................................................................................................................................... 8

Employability Skills: ........................................................................................................................................ 8

Application of Unit: ........................................................................................................................................ 8

Introduction ................................................................................................................................................... 8

This Learning Guide covers: ........................................................................................................................... 8

Learning Program .......................................................................................................................................... 9

Additional Learning Support .......................................................................................................................... 9

Facilitation ..................................................................................................................................................... 9

Flexible Learning .......................................................................................................................................... 10

Space ............................................................................................................................................................ 10

Study Resources ........................................................................................................................................... 10

Time ............................................................................................................................................................. 11

Study Strategies ........................................................................................................................................... 11

Using this learning guide: ............................................................................................................................ 11

THE ICON KEY ................................................................................................................................................ 12

How to get the most out of your learning guide .......................................................................................... 13

Additional research, reading and note taking.............................................................................................. 13

PERFORMANCE CRITERIA ............................................................................................................................... 14

SKILLS AND KNOWLEDGE ............................................................................................................................... 16

Document Name: BSBMGT502 Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

Document No: Version No: V 2.1 Last Modified Date: January 2016 © John Bailey 2010 Page Sequence: Page 4 of 158

Required Skills .............................................................................................................................................. 16

Required Knowledge .................................................................................................................................... 16

RANGE STATEMENT .......................................................................................................................................

17 EVIDENCE GUIDE

............................................................................................................................................ 18

1. ALLOCATE WORK. ...................................................................................................................................... 19

1.1 CONSULT RELEVANT GROUPS AND INDIVIDUALS ON WORK TO BE ALLOCATED AND RESOURCES AVAILABLE. ................. 19

Assumptions ................................................................................................................................................. 20

Motivational Questions ................................................................................................................................ 21

A fundamental team-based approach ........................................................................................................ 21

The Team Model .......................................................................................................................................... 22

Putting Teams to Work ................................................................................................................................ 23

Team Success Model .................................................................................................................................... 24

The only way to find out is to ask your employees! ..................................................................................... 24

1.2 DEVELOP WORK PLANS IN ACCORDANCE WITH OPERATIONAL PLANS. .................................................................. 25 Team Building .............................................................................................................................................. 25

1.3 ALLOCATE WORK IN A WAY THAT IS EFFICIENT, COST EFFECTIVE AND OUTCOME FOCUSED. ....................................... 27

1.4 CONFIRM PERFORMANCE STANDARDS, CODE OF CONDUCT AND WORK OUTPUTS WITH RELEVANT TEAMS AND

INDIVIDUALS. ........................................................................................................................................................ 28 Team Effectiveness ...................................................................................................................................... 28 A Focused Team ...........................................................................................................................................

29

1.5 DEVELOP AND AGREE PERFORMANCE INDICATORS WITH RELEVANT STAFF PRIOR TO COMMENCEMENT OF WORK. ........ 31

The Concepts: Linking Skills .......................................................................................................................... 31

Figure 3: Margerison-McCann Linking Skills Model ..................................................................................... 31

Table 4: ........................................................................................................................................................ 32

Table 5: ........................................................................................................................................................ 32

Table 6: ........................................................................................................................................................ 33

Figure 7: Team Management Wheel ........................................................................................................... 33

Figure 8: Bad and Good Internal Linking ...................................................................................................... 34

Document Name: BSBMGT502B Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

Document No: Version No: V 2.1 Last Modified Date: 4-Jan-13 © John Bailey 2010 Page Sequence: Page 5 of 158

External linking – representing .................................................................................................................... 34

Informal Linking ...........................................................................................................................................